Repairs
All Depot repairs are completed by a Sr.
Technician. We have over 20 years experience repairing printers
and terminals. Printers/terminals are thoroughly tested before
returning them to you. Repairs carry a 90 day warranty.
Repair Fee Schedule:
POS Printers:
Ithaca Model 50 - Flat rate $75.00 +
shipping.
Most other POS printers - Star, Ithaca, Epson - Flat Rate $95.00 + shipping
DOT Matrix Printers
Okidata 320 & 320T- Flat rate $95.00 +
shipping
Most other Dot Matrix Printers - Flat rate $95.00
Labor + Parts & shipping
Line Printers:
Most Line
Printers - Labor rate $45.00/hr + Parts
Label Printers:
Most
Label Printers - Flat Rate $75.00 + Parts & Shipping
Terminals:
Most ASCII or ANSI Terminals - Flat rate
$95.00 + shipping.
On site service calls:
We offer on-site service support to
customers within a 75 mile radius.
On-site service charge $80.00 per hour with a 2 hour minimum.
Have questions about repairs? Please
call us at 1.800.448.9022.
To send your item in for repairs:
Please remove any removable skins (covers)
from the printer. Pack the printer in a cardboard box using
bubble wrap (no peanuts). Include your name, company name, phone
number, address and problem description with the printer.
Send printer, or terminal, to:
Dallas Printers
2848 Reward Lane
Dallas, Tx. 75220
Attn: Service Department
Repairs are normally completed within 3 days
of receipt. Once your printer/terminal repair is complete you'll
be contacted with a total, including freight. Your printer/terminal
will be shipped back to you using UPS.